Privacy Policy

Experience You Can Trust

Privacy Policy (GDPR)

  1. Introduction

Shakier & Co is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR).

  1. What Information We Collect

We may collect and process the following personal data:

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Identification documents (where required for Right to Rent checks)
  • Financial and referencing information (for tenancy applications)
  • Property preferences and viewing history
  • Communication records (emails, phone calls)
  1. How We Use Your Information

We use your personal data to:

  • Arrange property viewings
  • Manage tenancy applications and referencing
  • Comply with legal obligations (e.g. Right to Rent checks)
  • Communicate with you about properties and services
  • Manage tenancies and property maintenance
  • Improve our services

We only process your data where we have a lawful basis to do so.

  1. Lawful Basis for Processing

Our lawful bases include:

  • Contract – to manage lettings and tenancies
  • Legal obligation – to comply with housing and anti-money laundering laws
  • Legitimate interest – to operate our business effectively
  • Consent – where you have opted in to receive marketing communications

You can withdraw consent at any time.

  1. Sharing Your Data

We may share your information with:

  • Landlords
  • Referencing agencies
  • Maintenance contractors
  • Utility providers (where applicable)
  • Legal or regulatory bodies (if required by law)

We never sell your personal data.

  1. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above or to meet legal requirements. When data is no longer required, it is securely deleted.

  1. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
  1. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

  1. How you can complain

If you are in any way dissatisfied about how we process your personal information,
you have a right to lodge a complaint with the Information Commissioner’s Office. This
can be done at https://ico.org.uk/concerns/ 

  1. Updates

This policy may be updated from time to time. Any changes will be posted on this page.